Return Claim Guidelines

To process any return claims, customers are required to:

1. Record a 360-degree video of the parcel opening.
2. Clearly show that the shipment is sealed and unopened from all sides in a single shot.
3. Highlight the specific fault or issue in the video.
4. No action will taken without opening video.

Note : Claims will only be accepted if the video meets these requirements and is shared with us on the same day as delivery.